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Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm CST.
We do not ship on Saturday or Sunday. Orders placed on the weekends will be shipped on Monday morning.
Carriers
We use the following carriers to deliver our orders:
USPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email service@proimageamerica.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Pro Image Sports
1801 American Boulevard East
Bloomington, MN 55425
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
***ALL custom name and numbered jerseys are non-returnable***
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Clearance items cannot be returned, because they are final sale items and marked to the lowest price to sell.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee, but you still will have to pay return shipping.
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